Privacy Policy

Last Updated: January 2024

At Ignis Flare Hotel & Suites, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel or use our services.

Information We Collect

Personal Information:

• Name, address, phone number, and email address
• Payment and billing information
• Reservation details and preferences
• Identification documents as required by law

Automatically Collected Information:

• IP address and browser information
• Usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

• Process reservations and provide hotel services
• Communicate with you about your stay and our services
• Improve our services and customer experience
• Send promotional materials (with your consent)
• Comply with legal and regulatory requirements
• Ensure security and prevent fraud

Information Sharing

We may share your information with:

• Service Providers: Third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights
• Business Partners: With your consent for joint promotions
• Emergency Situations: To protect health and safety

We do not sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Staff training on data protection
• Access controls and monitoring

Cookies Policy

We use cookies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and advertisements
• Ensure website functionality and security

You can control cookie settings through your browser preferences.

Your Rights

Under applicable privacy laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Data portability
• Lodge complaints with supervisory authorities

Data Retention

We retain your personal information for:

• Guest records: 7 years after checkout (as required by Canadian law)
• Marketing data: Until you opt-out or as legally required
• Website data: According to our cookie policy
• Financial records: As required by tax and accounting regulations

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.

Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes through:

• Email notifications to registered guests
• Prominent notices on our website
• Updates during the check-in process

Your continued use of our services after changes constitutes acceptance of the updated policy.

International Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.